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Technology is driving growth in Dubai’s FM sector

Facilities management (FM) in the Middle East and Africa (MEA) is a multimillion-dollar industry, analysts forecast the FM services market in the region to grow at a compound annual growth rate (CAGR) of 10.08% during the period 2016 to 2020.


Major players in the market reveal that demand has increased dramatically as customers realise the value FM can bring to their property, and due to the growing real estate portfolio within the region, along with increased knowledge and utilisation of professionalFM services.



Another major contributor to the growth of FM is the rapid development of the region’s infrastructure sector. A report by Research and Markets says that the infrastructure sector in the Middle East is likely to grow swiftly, owing to several planned mega-scale projects.


In 2015, the value of the GCC’s total construction projects stood at $172bn. And for 2017, projects worth $2.8tn are in progress or in the planning stage, the report says. For Waqar Mohamed, managing director facilities management at G4S UAE, demand for FM has remained strong over the past 12 months as more organisations look to expand what it means to them. “With smart technology being used to asset-manage new and large facilities, there is a whole new world out there, when the customer is searching for the answer, and often this includes the right e-solution. G4S has always had a strong mix of people and technology and it’s well-placed to offer the best of both these worlds.”


Research and Markets’ report also outlines how technology is playing a major role in reinventing FM services. “The role of technology is constantly evolving in the delivery of FM services. Vendors need to harness the power of cutting-edge technologies in delivering efficient, and time- and cost-effective services to end users. Several new technologies have embraced the FM services industry of late.
“Smart security surveillance systems, intelligent energy-saving solutions, smart building management systems, and advanced robotics are some examples of modern technology that are boosting the new level of services. These advanced communication systems have enabled optimising information, upscaling the level of operations, and enhancing services delivery to end-users.”


Mohamed adds: “The demand for asset management through e-solutions is expected to reach double-digit growth by 2020, and the number of players that can effectively deliver may reduce as a result. By next year, it’s expected that the worldwide FM outsource market will be valued at $1.314tn.”


Alex Davies, managing director of Emrill Services, adds: “The focus on technology is ever-increasing, with use of hand-held mobile technology improving productivity, and remote sensor devices increasing the data available for assets under the care of FM companies.”


Although technology is being touted as the main driver of FM services, demand across the board is growing nonetheless. Many FM companies in the region reveal that increased awareness of a wider scale across the spectrum has led to a sustained demand for FM services.


Eng Mohammed AbdulKarim Khamis, general manager of Deyaar Facilities Management, says: “Our business is increasingly focussed on the healthcare, commercial, residential, entertainment, leisure, and hospitality sectors. We are managing more hospitals, residential and commercial towers, and malls and cinemas to keep pace with [health]care needs, population increase, rising business and leisure tourism, and lifestyle demand.


Article source: Construction Week Online