The Retails chapter of FM
The FM industry in this region – projected to reach AED 20 billion by end of 2015 – is growing at a fast pace to maintain, and meet the challenges of an ever-changing retail landscape.
See what Jason Ruehland; Managing Director of Emrill has to say about Retail Facilities Management in the recent issue of FM Insight magazine.
Please find below answers from Jason for FM Insight.
1. How, according to you, is FM different for the retail industry?
Most retail operators have several outlets spread regionally and individual outlets cannot afford the cost of permanent technicians and cleaners therefore mobile FM work force solutions are the most practical and cost effective solutions. Additionally, most malls will only allow repairs and cleaning outside opening hours which compel retail operators to rely on a mobile workforce to keep costs low and service delivery consistent.
2. What have been the challenges in developing FM in this industry?
Managing a work mobile force requires the right technological solutions and excellent planning for operations to ensure teams have enough of the right materials in their vehicle to sustain a full day's work. Some locations require stringent police clearances which can lead to delays. Emrill manages 800 retail units across the UAE with some of these at the Dubai International Airport. Passes can take several days to process and security controls require our teams to provide a full inventory of materials and tools they will be taking through security . If an error occurs we could be waiting for several days to regain access.
Technology based mobility solutions make it much easier to dispatch planned and reactive tasks to teams on the road and monitor material usage. At Emrill, we have a great mobility solution that integrates well with our CAFM system making its price point palatable for clients. However, the current cost of most solutions makes them unaffordable or limit them to supervisors and team leaders.